18th September 2021

Update for our customers

Your Virgin Mobile SIM card will remain active until 5pm today. Please remember to contact the service provider of your choice to initiate the port-in process directly with them. We are working closely with all major service providers to ensure customers can retain their numbers beyond 5pm. You can port your number using SMS and the info you need can be provided by your new host network by contacting them on:


Telkom             -  081 180
MTN                 -  083 135
Vodacom         -  082 135
Cell C               -  084 135

All port requests are being processed over the next few days, and should become active 24hrs thereafter. Our team will continue to work throughout the weekend to help customers transfer to a new provider.

We are aware that the deactivation of Virgin Mobile SIM cards has resulted in a number of our subscribers having paid for recharges that cannot be used. We’d like to assure all those affected that we will provide information on the refund process as soon as possible.


Once again, we are sorry for the issues caused by having to migrate customers sooner than intended. This sudden change was unfortunately beyond our control owing to a decision by our host network to terminate service at short notice.

Due to high call volumes, we are advising customers requiring assistance to email us on 
customercare@virginmobile.co.za.